How are lost or damaged goods handled?

We understand the trial order demands of new partners. Small trial orders are acceptable for some standard models. Please consult our customer service for the specific quantity and pricing. Corresponding discounts will be available for subsequent orders if you are satisfied with the trial order.

You can contact your dedicated customer service representative. We update product information quarterly and send targeted updates to our existing partners.

Yes, we do. After cooperation is established, we can provide product white papers, high-definition images, craft videos and other materials to support your marketing and promotion efforts. Some of the materials can also be customized according to your requirements.

We provide a 6-month quality warranty period. In case of non-human-made defects in the products, please provide photo/video evidence, and we will arrange for replenishment or negotiate a solution according to the actual situation.

We implement a sample sealing management system. After the sample is confirmed, both parties will sign and seal it for archiving, and the sealed sample will serve as the benchmark for inspection during mass production. In addition, we conduct in-process quality inspections to ensure the consistency of mass-produced products with the samples.

Please provide design drawings, color codes (e.g., Pantone numbers), logo vector files and technical specifications. If no design draft is available, we can also provide proposal suggestions based on your descriptions.