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Return&Exchange

  
We will send the items within 3-5 days once your payment is completed. 

It might take 7-25days different express methods delivery time is different, We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. 

Please note 
That buyers are responsible for all additional customs fees, brokerage fee, duties and taxes for importation into your country. These additional fees may be collected at time of delivery. We will nor refund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties. 

1. We just accept refund or exchange if buyer return the items within 15 days of buyer’s receipt of the items for two conditions: 

A.  Quality Problem 

. The upper is cracked and broken. 

.The heel is cracked and broken. 

.The sole is unglued and broken. 

. Decolorization 

  
B. Order details are incorrect 

Model, Color, Heel, Size isn't as the order details chosen by buyers. 



2.   Note:  

Because all of our shoes are order to made and no stock, Shoes problem apart the quality problem and incorrect order details by buyer , all are not belong to return policy. Size Problem doesn’t belong to return policy. If insist in returning and exchanging, customer will pay for round trip shipping cost. Please pay more attention to measure your feet length and girth refer to our size chart before place order. 

  

 3. Buyer should after succeeding in applying to return  

If apply to returns successfully, the buyer should make sure that the items returned are in their original conditions. Keep clean and no sign that the shoes have been worn. If the items are damaged or lost when they are returned, the buyers will be responsible for such damage or loss, and seller will not give the buyer refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shippi 
 
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